EP74: The Future of Retail. A View from the Other Side. With Helena Foulkes, CEO & Board Member, Hudson's Bay Company

In this episode, Wendy Liebmann, WSL’s CEO and Chief Shopper talks to Helena Foulkes, current board member of Costco & Harry’s, former president of CVS Pharmacy and CEO and Board Member of the Hudson’s Bay Company, amongst other roles.  

They discuss:

• Her reflections on the pandemic: What she has learned about retail, leadership and the future.  
• How and why the power dynamic shifted from manufacturer to retailer to technology -- and now to consumers.
• The lasting effects of the pandemic. (It’s not technology.)
• The power of community, and the role retail.  
• How companies can prosper in times of paradox and complexity.
• The big opportunity in the consumerization of healthcare. 
• What makes for future retail winners and losers (a clue: people and innovation, not AI).

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