Wendy Liebmann and Terry Thomas, EVP & Chief Customer Officer, Unilever US, discuss how diversity and inclusion are critical to building a modern, socially responsible company that today’s shoppers expect.
Wendy and Terry discuss:
- What Diversity and Inclusion actually mean (it’s more than ethnicity)
- Why an intrinsic, top-down approach is critical, and how to execute it
- How to build and retain the best talent through diversity and inclusion
- How manufacturers and retailers need to collaborate to deliver a cohesive approach to diversity and inclusion
- Why shoppers are at the center of this, and why “seeing them” is the key to success
- What retail needs to look like in the future
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