Future Shop Podcast with WSL
Our podcast focuses on how shoppers are transforming retail and what you need to do about it. Retail strategist and shopping futurist Wendy Liebmann shares her passionate, unvarnished shopper-centric view of where retail is headed. She interviews experts in retail, marketing, insights, design, education, and more. She and the WSL team regularly share excerpts from WSL’s latest proprietary shopper research about what’s coming next. The Future Shop Podcast is a no-holds-barred view of what shoppers want, what you need to deliver, who’s getting it right, and who’s getting it wrong. And why. In this fast and furious view, you will begin to understand how to anticipate the future that’s emerging right under your nose. WSL Strategic Retail is a leader in shopper insights and retail strategy. It helps clients around the world anticipate change in order to grow in the near and longer-term. It is recognized for its ground-breaking How America Shops® and How the World Shops research. Visit us at: www.wslstrategicretail.com
Future Shop Podcast with WSL
EP34: Amazon, Omni-commerce, the Metaverse and What Comes Next with Andrea Leigh
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WSL
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Season 2
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Episode 34
In this episode Wendy Liebmann talks with Andrea Leigh, former Amazon executive, and founder of The Allume Group, an ecommerce education community, about the future of commerce.
They discuss:
- How lifestage and lifestyle needs coupled with new technologies mean that shopping is now a passive -- rather than an active -- activity.
- That “always shopping” has impacted loyalty to retailers and brands
- How digital shopping can create opportunity to shop in physical stores
- The emerging challenges for Amazon, and how specialty-oriented retailers are winning
- The impact of omni-commerce and the critical need for seamless shopping
- The “revenge of the stores” as shoppers, especially older ones, move back to physical retail, and
- The critical distinction between saving time and faster shopping, and the investment implications for the future
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