In this episode Wendy Liebmann talks with Andrea Leigh, former Amazon executive, and founder of The Allume Group, an ecommerce education community, about the future of commerce.
They discuss:
- How lifestage and lifestyle needs coupled with new technologies mean that shopping is now a passive -- rather than an active -- activity.
- That “always shopping” has impacted loyalty to retailers and brands
- How digital shopping can create opportunity to shop in physical stores
- The emerging challenges for Amazon, and how specialty-oriented retailers are winning
- The impact of omni-commerce and the critical need for seamless shopping
- The “revenge of the stores” as shoppers, especially older ones, move back to physical retail, and
- The critical distinction between saving time and faster shopping, and the investment implications for the future
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