Future Shop Podcast with WSL
Our podcast focuses on how shoppers are transforming retail and what you need to do about it. Retail strategist and shopping futurist Wendy Liebmann shares her passionate, unvarnished shopper-centric view of where retail is headed. She interviews experts in retail, marketing, insights, design, education, and more. She and the WSL team regularly share excerpts from WSL’s latest proprietary shopper research about what’s coming next. The Future Shop Podcast is a no-holds-barred view of what shoppers want, what you need to deliver, who’s getting it right, and who’s getting it wrong. And why. In this fast and furious view, you will begin to understand how to anticipate the future that’s emerging right under your nose. WSL Strategic Retail is a leader in shopper insights and retail strategy. It helps clients around the world anticipate change in order to grow in the near and longer-term. It is recognized for its ground-breaking How America Shops® and How the World Shops research. Visit us at: www.wslstrategicretail.com
Episodes
85 episodes
EP85: A Preview of 2025. AI, Tech, Culture and More, with Justin Honaman, AWS
In this episode, Wendy Liebmann talks to Justin Honaman, Head of Worldwide Retail & Consumer Goods Business Development for Amazon Web Services. They preview 2025, and what winning companies are doing – and need to do – ...
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Season 4
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Episode 85
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30:33
EP84: Transforming Retail with Norm de Greve, General Motors
In this episode, Wendy Liebmann talks to Norm de Greve, Global CMO of General Motors, and former CMO of CVS Health, about transforming industries, retailers and companies, and the role marketing plays.They discuss:How ...
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Season 4
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Episode 84
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44:31
EP83: Retail 2030 – A Framework for Growth with Jacqueline Windsor, PwC
In this episode, Wendy Liebmann talks to Jacqueline Windsor, partner in Strategy and Deals for the Consumer Market and UK Head of Retail, PwC, London about the differences and similarities between the UK and US consumer and retail markets, and ...
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Season 4
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Episode 83
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36:02
EP82: Gen A – White Space Opportunity or Not…(Yet)? with Candace Corlett
In this episode, Wendy Liebmann talks to WSL’s president, Candace Corlett about the emerging Gen A population, and other opportunistic shopper segments that can drive much needed retail growth in the near future. They discuss: ...
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Season 4
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Episode 82
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23:12
EP81: A Vision for the Local Healthcare Store in a Digital Age with Michael Wysong, Care
In this episode Wendy Liebmann talks to Michael Wysong, CEO of Care Pharmacies about the challenges and opportunities to deliver health care at retail in the future.They discuss:How to deliver more personalized, local ...
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Season 4
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Episode 81
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34:00
EP80: Thinking Beyond Demographic Stereotypes to Drive Retail Volume with Debbie Kelly
In this episode, Wendy Liebmann talks to Debbie Kelly, WSL’s director of insights, about the latest How America Shops® research that reveals how often unrecognized populations shifts can drive traffic and volume growth.They discuss:<...
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Season 4
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Episode 80
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28:56
EP79: Retail Tension. AI, Retail Media, Pricing. What’s Next? with Justin Honaman, AWS
Wendy Liebmann, WSL’s CEO and Chief Shopper and Justin Honaman, Head of Worldwide Retail & CPG, GTM & Segment Leader for Food & Beverages for Amazon Web Services, continue discussions about emerging technology and the implications f...
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Season 4
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Episode 79
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17:44
EP78: Retail’s Urgent Search for Volume. How? Now! with Sri Rajagopalan, The CPG Guys
In this episode, Wendy Liebmann talks to Sri Rajagopalan, co-founder and co-host of The GPG Guys and founder of Think Blue, about the fast-changing dynamics of retail, what’s plaguing board rooms, and what retail leaders needs to addre...
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Season 4
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Episode 78
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38:15
EP77: Caregiving – The Next Big Retail Opportunity with AARP
In this episode, Wendy Liebmann talks to Reema Jweied-Guegel, Director, AARP Enterprise Strategy Group about the growing population of caregivers, who they are, the challenges they face, and how retailers and brands can support...
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Season 4
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Episode 77
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33:13
EP76: How to Build a Joyful Gen Z Beauty Retail Experience. With Claudia Lloreda, Blush-Bar
In this episode, Wendy Liebmann talks to Claudia Lloreda, founder and general manager of Blush-Bar, the Latin American beauty specialty retailer about creating a unique beauty experience for Gen Z shoppers. They discuss:<...
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Season 4
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Episode 76
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43:05
EP75: The Power of Pets on the Future of Retail, with HABRI
In this episode, Wendy Liebmann talks to Lindsey Braun, Vice President of Research & Operations at HABRI (the Human Animal Bond Research Institute) about the power of pets to positively impact the health and wellbeing of people – and retail...
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Season 4
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Episode 75
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26:50
EP74: The Future of Retail. A View from the Other Side. With Helena Foulkes, Hudson's Bay Company
In this episode, Wendy Liebmann, WSL’s CEO and Chief Shopper talks to Helena Foulkes, current board member of Costco & Harry’s, former president of CVS Pharmacy and CEO and Board Member of the Hudson’s Bay Company, amongst oth...
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Season 4
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Episode 74
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34:03
EP73: Retail Loyalty Programs: What Shoppers Want Now, with Mara Sipzener, CVS Pharmacy
In this episode, Wendy Liebmann, WSL’s CEO and Chief Shopper talks to Mara Sipzener, General Manager of Loyalty at CVS Pharmacy about what’s driving all the recent activity and upgrades to retail loyalty programs. They disc...
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Season 4
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Episode 73
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27:32
EP72: AI, Unified Commerce & Getting It Done with Justin Honaman, AWS
Wendy Liebmann, WSL’s CEO and Chief Shopper and Justin Honaman, Head of Worldwide Retail & CPG, GTM & Segment Leader for Food & Beverages for Amazon Web Services, continue discussions about emerging technology and the implications f...
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Season 4
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Episode 72
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22:30
EP71: Creating Happy Retail – One CPG Category at a Time, with Craig Dubitsky, Happy™
In this episode, Wendy Liebmann talks to Craig Dubitsky, founder of Happy™ products, about his recent launch of Happy™ Coffee, his partnership with Robert Downey Jr., and how philanthropy is embedded in reinventing the category at retail.&nb...
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Season 4
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Episode 71
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35:24
EP70: Innovating Beauty Retail - A Latin View with the WSL team
In this episode, Wendy Liebmann talks to WSL Retail Strategy Consultant, Elia Auchane, and Retail Innovation Manager, Allie Chilicki, about curating a Retail Safari® at the inaugural Cosmoprof Miami event. And the power of conne...
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Season 4
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Episode 70
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33:28
EP69: Building a “Magic” Health Care Box with Alex Gourlay, Holland & Barrett
In this episode, Wendy Liebmann talks to Alex Gourlay, Executive Chair of Holland & Barrett, the UK’s leading wellness retailer, and formerly Executive Vice President and Co-Chief Operating Officer of Walgreens Boots Alliance, and Pr...
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Season 4
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Episode 69
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30:25
EP68: [ CLOUD CHAT ] A Fast & Furious Take On Emerging Tech & Retail Trends with Justin Honaman, AWS
In this Cloud Chat episode, Wendy Liebmann, WSL’s CEO and Chief Shopper and Justin Honaman, Head of Worldwide Retail & CPG, GTM & Segment Leader for Food & Beverages for Amazon Web Services, continue Cloud Chat, a shor...
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Season 4
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Episode 68
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23:30
EP67: Reinventing Luxury Beauty Retail on the Corner with Maly Bernstein, Bluemercury
In this episode, Wendy Liebmann talks to Maly Bernstein, CEO, Bluemercury, the luxury specialty beauty retailer, about her vision for the future of beauty retail and how her strategy is coming to life neighborhood by neighborhood.They di...
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Season 3
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Episode 67
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32:45
EP66: 2024: Caution! Retail Curves Ahead with Candace Corlett, WSL
In this episode, Wendy Liebmann talks to WSL’s president Candace Corlett about the latest How America Shops® research that reveals how Americans are feeling (not happy), and what that means for 2024 and beyond (challenging). ...
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Season 3
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Episode 66
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30:57
EP65: A Fast & Furious Take On Emerging Tech & Retail Trends with Justin Honaman, AWS
In this episode, Wendy Liebmann, WSL’s CEO and Chief Shopper and Justin Honaman, Head of Worldwide Consumer Goods at AWS, continue Cloud Chat, a short, sharp, sometimes provocative take on emerging technology and the implications for the future...
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Season 3
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Episode 65
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12:09
EP64: A Retailer’s Lifelong Journey to Wellness with Muriel Gonzalez, the Vitamin Shoppe
In this episode, Wendy Liebmann talks to Muriel Gonzalez, President, The Vitamin Shoppe about how the pandemic brought her out of retirement to lead the transformation of street corner vitamin shop into a model of 21st century ...
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Season 3
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Episode 64
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35:02
EP63: The Consumerization of Technology in Health Care with Alissa Hsu Lynch
In this episode, Wendy Liebmann talks to Alissa Hsu Lynch, formerly of Google and Johnson & Johnson, about the consumerization of technology in health care, and the implications for consumer packaged goods companies and ret...
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Season 3
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Episode 63
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36:05
EP62: [ CLOUD CHAT ] A Fast & Furious Take On Emerging Tech & Retail Trends, Justin Honaman, AWS
In this episode, Wendy Liebmann, WSL’s CEO and Chief Shopper, and Justin Honaman, Head of Worldwide Retail & CPG, GTM & Segment Leader for Food & Beverages for Amazon Web Services, introduce Future Shop’s Clo...
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Season 3
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Episode 62
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8:58
EP61: How to Build a Modern Shopper Experience with Justin Lafoe
In this episode, Wendy Liebmann talks to Justin Lafoe, most recently Executive Vice President of Marketing and Merchandising for Trader Joe’s and, prior to that, SVP of Merchandising & Retail, Disney Parks, Experience & Produc...
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Season 3
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Episode 61
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31:39