Future Shop Podcast with WSL
Our podcast focuses on how shoppers are transforming retail and what you need to do about it. Retail strategist and shopping futurist Wendy Liebmann shares her passionate, unvarnished shopper-centric view of where retail is headed. She interviews experts in retail, marketing, insights, design, education, and more. She and the WSL team regularly share excerpts from WSL’s latest proprietary shopper research about what’s coming next. The Future Shop Podcast is a no-holds-barred view of what shoppers want, what you need to deliver, who’s getting it right, and who’s getting it wrong. And why. In this fast and furious view, you will begin to understand how to anticipate the future that’s emerging right under your nose. WSL Strategic Retail is a leader in shopper insights and retail strategy. It helps clients around the world anticipate change in order to grow in the near and longer-term. It is recognized for its ground-breaking How America Shops® and How the World Shops research. Visit us at: www.wslstrategicretail.com
Future Shop Podcast with WSL
EP38: Analog Retail & The Future of Physical Stores with Kate Ancketill, GDR
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WSL
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Season 2
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Episode 38
In this episode Wendy Liebmann talks with Kate Ancketill, founder and CEO of GDR UK, about the future of the physical store in a digital, and Meta-age. They agree there will always be a significant role for good physical retail, however, it must be fully omni-channel and logistically optimized to support ecommerce.
They discuss:
- How stores must move away from the transactional, and towards enhanced services
- How mass retail should hybridize space, build smart partnerships, deliver what’s trending on social media, create “tribal hangouts”, and empower retail employees
- That it is essential to create many different options for shoppers in their different mindset modes
- How the key to successful retail is to use data to get the right product at the right time for the customer walking in the door
- Examples of innovative physical retail around the world – from Spain to China to England to the US
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