Future Shop Podcast with WSL
Our podcast focuses on how shoppers are transforming retail and what you need to do about it. Retail strategist and shopping futurist Wendy Liebmann shares her passionate, unvarnished shopper-centric view of where retail is headed. She interviews experts in retail, marketing, insights, design, education, and more. She and the WSL team regularly share excerpts from WSL’s latest proprietary shopper research about what’s coming next. The Future Shop Podcast is a no-holds-barred view of what shoppers want, what you need to deliver, who’s getting it right, and who’s getting it wrong. And why. In this fast and furious view, you will begin to understand how to anticipate the future that’s emerging right under your nose. WSL Strategic Retail is a leader in shopper insights and retail strategy. It helps clients around the world anticipate change in order to grow in the near and longer-term. It is recognized for its ground-breaking How America Shops® and How the World Shops research. Visit us at: www.wslstrategicretail.com
Future Shop Podcast with WSL
EP43: Leading Retail in Increasingly Complex Times with Phil Wahba, Fortune Magazine
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WSL
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Season 2
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Episode 43
In this episode Wendy Liebmann talks with Phil Wahba, senior writer at Fortune magazine, about what it takes to lead successful retail companies in complex times, as operational issues clash with increasingly demanding shopper and workforce expectations.
They discuss:
- The qualities the next generation of retail leaders must have to succeed
- How empathy is a critical CEO requirement in post-Covid times when companies are demanding a lot more of employees
- The need to adapt the structure of the C-suite to the new reality of a company.
- How a culture of stagnation and lack of experimentation cannot be overcome overnight by even the most innovative leaders
- How the best leaders – in retail and in general -- get the fundamentals right first and always, and are not distracted by “bright shiny” things
- How not everything Gen Z entrepreneurs do will revolutionize the (retail) world
- The characteristics that will define retail winners and losers in the future. Who’s getting it right now. (We name names.)
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