Future Shop Podcast with WSL
Our podcast focuses on how shoppers are transforming retail and what you need to do about it. Retail strategist and shopping futurist Wendy Liebmann shares her passionate, unvarnished shopper-centric view of where retail is headed. She interviews experts in retail, marketing, insights, design, education, and more. She and the WSL team regularly share excerpts from WSL’s latest proprietary shopper research about what’s coming next. The Future Shop Podcast is a no-holds-barred view of what shoppers want, what you need to deliver, who’s getting it right, and who’s getting it wrong. And why. In this fast and furious view, you will begin to understand how to anticipate the future that’s emerging right under your nose. WSL Strategic Retail is a leader in shopper insights and retail strategy. It helps clients around the world anticipate change in order to grow in the near and longer-term. It is recognized for its ground-breaking How America Shops® and How the World Shops research. Visit us at: www.wslstrategicretail.com
Future Shop Podcast with WSL
EP44: How Retail Can Be A Solution for Loneliness with Matthew Liebmann, Vista Group
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WSL
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Season 2
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Episode 44
In this episode Wendy Liebmann talks with Matthew Liebmann, Chief Innovation & Data Officer at Vista Group about the role of physical experiences in addressing the increasingly disturbing societal issues of loneliness.
They discuss:
- Loneliness and the decline of socialization prior to the pandemic, and its continuing impact across populations
- The opportunities that retail and movie theaters have to create in-person occasions to socialize – and differentiate themselves from competition at the same time
- How to get beyond demographic proxies to understand peoples’ tastes, preferences, and behaviors to build more personalized interactions
- How to build new habits of engagement in-store and through other physical experiences
- The role the employees can play when technology and digital tools free them up to interact rather than transact with shoppers
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