Future Shop Podcast with WSL
Our podcast focuses on how shoppers are transforming retail and what you need to do about it. Retail strategist and shopping futurist Wendy Liebmann shares her passionate, unvarnished shopper-centric view of where retail is headed. She interviews experts in retail, marketing, insights, design, education, and more. She and the WSL team regularly share excerpts from WSL’s latest proprietary shopper research about what’s coming next. The Future Shop Podcast is a no-holds-barred view of what shoppers want, what you need to deliver, who’s getting it right, and who’s getting it wrong. And why. In this fast and furious view, you will begin to understand how to anticipate the future that’s emerging right under your nose. WSL Strategic Retail is a leader in shopper insights and retail strategy. It helps clients around the world anticipate change in order to grow in the near and longer-term. It is recognized for its ground-breaking How America Shops® and How the World Shops research. Visit us at: www.wslstrategicretail.com
Future Shop Podcast with WSL
EP50: 50:50 Retail. A Prototype for the Future. Right Now with Dan O'Connor
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WSL
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Season 3
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Episode 50
In this episode, Wendy Liebmann talks with Dan O’Connor, founder of the Future Commerce Initiative and Executive in Residence at the Harvard Business School, about the future of commerce and retail.
They discuss:
- How retail is fast moving into a 50:50 (in-person vs. not-in-person) world.
- The dramatic complexity of the retail landscape with some 70 different store types around the world and 15 digital models.
- The implications for CPG companies and large retailers.
- How space in stores will need to be redeployed.
- The impact of conversion marketing channels like Tiktok and Instagram, and the power of Instacart.
- What Amazon’s disappointing sales results mean for it, and the future of e-commerce.
- And how data digitalization will be critical to support supply chain, localization, and personalization in order to deliver a highly improved shopper experience.
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