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Future Shop Podcast with WSL
Our podcast focuses on how shoppers are transforming retail and what you need to do about it. Retail strategist and shopping futurist Wendy Liebmann shares her passionate, unvarnished shopper-centric view of where retail is headed. She interviews experts in retail, marketing, insights, design, education, and more. She and the WSL team regularly share excerpts from WSL’s latest proprietary shopper research about what’s coming next. The Future Shop Podcast is a no-holds-barred view of what shoppers want, what you need to deliver, who’s getting it right, and who’s getting it wrong. And why. In this fast and furious view, you will begin to understand how to anticipate the future that’s emerging right under your nose. WSL Strategic Retail is a leader in shopper insights and retail strategy. It helps clients around the world anticipate change in order to grow in the near and longer-term. It is recognized for its ground-breaking How America Shops® and How the World Shops research. Visit us at: www.wslstrategicretail.com
Future Shop Podcast with WSL
EP52: How to Build a Modern [Health Care] Company with Lisa Paley, Haleon
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WSL
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Season 3
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Episode 52
In this episode, Wendy Liebmann talks with Lisa Paley, president of Haleon, NA, formerly GSK Consumer Health, about how to build a modern consumer healthcare company.
They discuss:
- Critical requirements of a modern organization, including purpose, a founder mentality, and agility.
- The three C’s of success: delivering for the consumer, the retail customer, and colleagues.
- How to integrate established brands into a new purpose-driven organization
- Not to sweat the little stuff, recognizing that everything doesn’t stick, and that sometimes change management requires you to go back to move forward
- How essential it is to get out into the market, to following emerging trends, stay close to business partners, and stay open to change
- Ultimately, the need to balance purpose with performance
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