Future Shop Podcast with WSL
Our podcast focuses on how shoppers are transforming retail and what you need to do about it. Retail strategist and shopping futurist Wendy Liebmann shares her passionate, unvarnished shopper-centric view of where retail is headed. She interviews experts in retail, marketing, insights, design, education, and more. She and the WSL team regularly share excerpts from WSL’s latest proprietary shopper research about what’s coming next. The Future Shop Podcast is a no-holds-barred view of what shoppers want, what you need to deliver, who’s getting it right, and who’s getting it wrong. And why. In this fast and furious view, you will begin to understand how to anticipate the future that’s emerging right under your nose. WSL Strategic Retail is a leader in shopper insights and retail strategy. It helps clients around the world anticipate change in order to grow in the near and longer-term. It is recognized for its ground-breaking How America Shops® and How the World Shops research. Visit us at: www.wslstrategicretail.com
Future Shop Podcast with WSL
EP55: Disrupting Retail Healthcare with Susan Lang, XIL Health
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WSL
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Season 3
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Episode 55
In this episode Wendy Liebmann talks to Susan Lang, founder of XIL Health, a women-owned healthcare analytics and technology company that advises major corporations on health care strategy and invests in healthcare startups. In her prior life, she was a senior executive at Express Scripts, and has spent her entire life working in healthcare.
They discuss:
- Healthcare at retail in the next 3 - 5 - 10 years through the lens of patients/consumers/shoppers. With advice for CPG companies and retailers
- The role of the front store and in-store clinics in the future
- New health categories that are emerging
- The impact virtual medical care will have in the future; for which patients and conditions (even pets get a mention)
- New technology advances, including AI
- The shift from “self care” to “self control”
- What “Women’s Wellness” really means
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