Future Shop Podcast with WSL
Our podcast focuses on how shoppers are transforming retail and what you need to do about it. Retail strategist and shopping futurist Wendy Liebmann shares her passionate, unvarnished shopper-centric view of where retail is headed. She interviews experts in retail, marketing, insights, design, education, and more. She and the WSL team regularly share excerpts from WSL’s latest proprietary shopper research about what’s coming next. The Future Shop Podcast is a no-holds-barred view of what shoppers want, what you need to deliver, who’s getting it right, and who’s getting it wrong. And why. In this fast and furious view, you will begin to understand how to anticipate the future that’s emerging right under your nose. WSL Strategic Retail is a leader in shopper insights and retail strategy. It helps clients around the world anticipate change in order to grow in the near and longer-term. It is recognized for its ground-breaking How America Shops® and How the World Shops research. Visit us at: www.wslstrategicretail.com
Future Shop Podcast with WSL
EP69: Building a “Magic” Health Care Box with Alex Gourlay, Holland & Barrett
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WSL
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Season 4
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Episode 69
In this episode, Wendy Liebmann talks to Alex Gourlay, Executive Chair of Holland & Barrett, the UK’s leading wellness retailer, and formerly Executive Vice President and Co-Chief Operating Officer of Walgreens Boots Alliance, and President of Walgreens about the future of health care retailing.
They discuss:
- The generational opportunities in health care (from food to pharmacy)
- How younger people are much more proactive in taking care of their health, and how longevity means opportunity to support older people with solutions for a continued healthy life
- The power of the pharmacist and the importance of maintaining personal relationships with customers
- How technology creates great opportunity for personalization with shared data to deliver specific one-to-one solutions
- The power of physical retail that is simplified, edited and organized by solutions
- Early “green shoots” of integrated health care, but with much more opportunity still to come to build “a magic box”
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