Future Shop Podcast with WSL
Our podcast focuses on how shoppers are transforming retail and what you need to do about it. Retail strategist and shopping futurist Wendy Liebmann shares her passionate, unvarnished shopper-centric view of where retail is headed. She interviews experts in retail, marketing, insights, design, education, and more. She and the WSL team regularly share excerpts from WSL’s latest proprietary shopper research about what’s coming next. The Future Shop Podcast is a no-holds-barred view of what shoppers want, what you need to deliver, who’s getting it right, and who’s getting it wrong. And why. In this fast and furious view, you will begin to understand how to anticipate the future that’s emerging right under your nose. WSL Strategic Retail is a leader in shopper insights and retail strategy. It helps clients around the world anticipate change in order to grow in the near and longer-term. It is recognized for its ground-breaking How America Shops® and How the World Shops research. Visit us at: www.wslstrategicretail.com
Future Shop Podcast with WSL
EP74: The Future of Retail. A View from the Other Side. With Helena Foulkes, Hudson's Bay Company
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WSL
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Season 4
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Episode 74
In this episode, Wendy Liebmann, WSL’s CEO and Chief Shopper talks to Helena Foulkes, current board member of Costco & Harry’s, former president of CVS Pharmacy and CEO and Board Member of the Hudson’s Bay Company, amongst other roles.
They discuss:
- Her reflections on the pandemic: What she has learned about retail, leadership and the future.
- How and why the power dynamic shifted from manufacturer to retailer to technology -- and now to consumers.
- The lasting effects of the pandemic. (It’s not technology.)
- The power of community, and the role retail.
- How companies can prosper in times of paradox and complexity.
- The big opportunity in the consumerization of healthcare.
- What makes for future retail winners and losers (a clue: people and innovation, not AI).
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