Future Shop Podcast with WSL
Our podcast focuses on how shoppers are transforming retail and what you need to do about it. Retail strategist and shopping futurist Wendy Liebmann shares her passionate, unvarnished shopper-centric view of where retail is headed. She interviews experts in retail, marketing, insights, design, education, and more. She and the WSL team regularly share excerpts from WSL’s latest proprietary shopper research about what’s coming next. The Future Shop Podcast is a no-holds-barred view of what shoppers want, what you need to deliver, who’s getting it right, and who’s getting it wrong. And why. In this fast and furious view, you will begin to understand how to anticipate the future that’s emerging right under your nose. WSL Strategic Retail is a leader in shopper insights and retail strategy. It helps clients around the world anticipate change in order to grow in the near and longer-term. It is recognized for its ground-breaking How America Shops® and How the World Shops research. Visit us at: www.wslstrategicretail.com
Future Shop Podcast with WSL
EP94: Transforming Health Care Retail into a Temple of Care with Fiona Sartoretto Verna
In this episode, Wendy Liebmann talks to Fiona Sartoretto Verna, retail architect and co-leader of the company Sartoretto Verna™, founded by her grandfather to reshape the global pharmacy landscape. Today, the company has designed pharmacies in over 48 countries, including the US.
Episode Highlights:
- How her family company was founded to create a “temple of care”, rather than merely a dispensary
- How the model of US health care retail is obsolete, and requires new thinking to be profitable
- The importance of building health care retail that reflects each community it serves
- Creating unique experiences for younger and older patients (shoppers), pharmacies can no longer be one-size-fits-all.
- The role of technology in delivering not only efficiency but a customized, personalized health care selling experience
- Insights from other countries, such as Saudi Arabia and Italy, that are relevant for the reinvention of US health care
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