Future Shop Podcast with WSL
Our podcast focuses on how shoppers are transforming retail and what you need to do about it. Retail strategist and shopping futurist Wendy Liebmann shares her passionate, unvarnished shopper-centric view of where retail is headed. She interviews experts in retail, marketing, insights, design, education, and more. She and the WSL team regularly share excerpts from WSL’s latest proprietary shopper research about what’s coming next. The Future Shop Podcast is a no-holds-barred view of what shoppers want, what you need to deliver, who’s getting it right, and who’s getting it wrong. And why. In this fast and furious view, you will begin to understand how to anticipate the future that’s emerging right under your nose. WSL Strategic Retail is a leader in shopper insights and retail strategy. It helps clients around the world anticipate change in order to grow in the near and longer-term. It is recognized for its ground-breaking How America Shops® and How the World Shops research. Visit us at: www.wslstrategicretail.com
Future Shop Podcast with WSL
EP97: Influencing the Future of Retail, with Kenvue, Kroger and InMarket
In this episode, Wendy Liebmann talks to Amanda Coussoule, Chief Customer Officer at Kenvue, Marla Fielder, Health & Wellness Leader at Kroger and Sharon Glass, Global VP, OTC & Pharma at InMarket, about how to transform organizations in challenging retail times.
They discuss:
- Knowing when to use “soft” or “hard” influence to move organizations to change
- The importance of situational awareness and emotional intelligence as AI grows
- How, in today’s fast moving retail environment, it is essential to get out of the office, to engage with consumers, shoppers and colleagues in real time, to create more human engagement, and be ever curious
- The need to be transparent, to provide history and context when making significant changes
- How to engage younger generations: when to say, “just do it” and when to be more empathetic
- The importance of being consistent and authentic – with colleagues and partners – in times of dramatic change
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